Frequently asked questions.

What is the delivery time for my order?

When you order something from Celora, the delivery time is a little different than you might be used to. Because our products are shipped directly from our suppliers, we can save enormously on storage and transport costs. This makes it possible to offer our products at very competitive prices.

The average delivery time is 5 to 10 working days (Mon-Fri, excluding holidays)

What should I do if I have not yet received my order?

Due to the enormous interest in our products, your product may arrive a little later than expected. We hope for your understanding. If this period has passed and you still have not received anything, please send an email to info@Celora-quebec.com. We will then investigate what is happening with your package.

I want to exchange/return my order, how do I do this?

To return an item, simply contact our customer service at info@Celora-quebec.com. Include your name, order number (e.g. #0000) that you received in the confirmation email, and the reason for returning. We will then provide you with the return address and confirm the return. After that, you can send the product to us via a courier of your choice.

What are the costs of returns?

Returns to us are unfortunately at your own expense. The costs will therefore depend on the courier. Please consult the website of the relevant courier you wish to use for more information on prices.

What are the conditions for returning my product(s)?

There is always a 30-day return period. The return period starts on the day you received the item. However, there are conditions for returning.

You can only return the item if:

● The return period has not yet expired;

● The product is in its original packaging and all labels are still attached;

● The product has not yet been used.

Which payment methods can I use?

We accept payments via Shop Pay, Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Ideal/Wero. If you are unsure whether your payment method is accepted, follow the steps on the payment page to view all possible options.

All transactions are processed through secure and reliable payment systems and are therefore 100% safe.

What if I have not received a confirmation email for my order?

That's not right, please send an email with your full name and email to info@Celora-quebec.com. We will help you quickly.

Can I cancel my order?

Do you want to cancel your order for any reason? Please send an email as soon as possible to info@Celora-quebec.com. Include your name, order number (e.g. #0000) that you received in the confirmation email, and also the reason why you would like to cancel the order.